Shipping Policy

Effective Date: 28/08/2023

Thank you for choosing mason9.com for your print-on-demand product needs. We are committed to providing you with high-quality products and a seamless shopping experience. This Shipping Policy outlines important information regarding the shipping of your orders through Printful, our trusted print-on-demand partner.

1. Processing Time:
Orders are typically processed within 2-7 business days after payment is received.
Please note that the processing time may vary depending on the product type, customization, and order volume.

2. Shipping Options:
We offer a variety of shipping options through Printful to ensure your order reaches you in a timely manner.
Shipping methods available may include standard, express, and expedited options.

3. Shipping Times:
The estimated shipping times vary depending on the destination and the chosen shipping method.
Standard shipping typically takes 3-4 business days within the United States and 6-20 business days for international destinations.
Express and expedited shipping options are available for faster delivery.

4. Shipping Costs:
Shipping costs are calculated based on the weight, dimensions of the package, destination, and the chosen shipping method.
Shipping costs will be displayed at checkout before you finalize your order.

5. Tracking Information:
Once your order is shipped, you will receive an email confirmation with tracking information. This allows you to track your order’s progress and estimated delivery date.
Note that some international shipments may have limited tracking updates once they leave the United States.

6. International Orders:
For international orders, customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping cost.
Please check with your local customs authorities for information on potential fees.

7. Order Delays:
While we strive to meet the estimated shipping times, please understand that occasional delays can occur due to unforeseen circumstances such as weather conditions, customs inspections, and holidays.

8. Multiple Shipments:
If your order includes multiple items, it may be shipped in separate packages. This can occur if items are fulfilled from different Printful facilities.

9. Address Accuracy:
It is essential to provide accurate shipping information during the checkout process. Please double-check your shipping address to ensure timely delivery.

10. Lost or Damaged Items:
If your order is lost or arrives damaged, please contact our customer support team as soon as possible. We will work to resolve the issue and provide a suitable solution.

11. Returns and Refunds:
For information on returns and refunds, please refer to our Return Policy.

12. Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us. Our customer support team is here to assist you.

By placing an order with mason9.com, you acknowledge that you have read and agree to our Shipping Policy. We recommend reviewing this policy periodically for any updates or changes.

Thank you for choosing mason9.com for your print-on-demand needs. We appreciate your business and look forward to serving you with top-quality products and excellent customer service.